Frequently asked questions
How do I best come prepared for my appointment?
*Come in with Day 1 hair.
This means your hair to be cleansed, (Not Co-Washed, but Shampooed), with natural curls & how you would normally wear it down and completely DRY. Products are fine in the hair.
(This also applies to all future appointments booked with Purely Curls.)
* All tangles MUST be removed (Do not use Brush/Comb in dry hair)
* No clips, pins, hats, barrettes or hair accessories of any kind.
* No RAW COCONUT OIL/s in hair.
* Due to severe allergic reactions, NO the brand "SHEA MOISTURE" products in hair (Hair to be detoxed 2 weeks prior to appointment with no further use of the brand "Shea Moisture" products). This does not apply to products that have Shea butter in them.
How long will my 1st time appointment be?
Please allow 2.5 hours for your appointment time!
If your hair is long and thick allow 3.0 hours.
Do I need to pay a deposit for my appointment?
A Deposit of $30 for 1st time appointment only is required to secure it.
This is to be paid within the next 48 hrs (2 days) of you booking this appointment.
Please use your BOOKING name as the reference:
P and A Rickman
*Please make note of these details before logging out.
What is your cancellation policy?
If you need to cancel any appointment, please give 24 hours notice.
We will have to charge you the full rate of your appointment if you are a "No Show" or cancel less than 24 hours before your scheduled appointment.
If this happens, we will need to talk to you before any further appointments can be scheduled.
Do you do colour on first time appointments?
Due to the complexity and not knowing your hair, we do not do colour on first time appointments.
If you require colour, we recommend that you visit your regular colourist prior to seeing us.
Once booked with Purely Curls, you can then discuss colour options for future visits with the stylist.
Do I need to send any current photos of my hair?
We require photos of the back and sides of your hair to ensure there is enough allocated time for your appointment.
These can be emailed to: email@example.com
Once received along with your deposit, your appointment will be confirmed by either a text or email message.
When will my appointment be accepted?
After you have made the online booking and we have received your deposit & photos.